Refund & Return Policy

Thank you for shopping at Grizzly Gravel Bikes. We aim to ensure our customers are satisfied with their purchases.

Our products are primarily fulfilled through print-on-demand services, including Printify and other print-on-demand services, which come with specific return limitations. Please read our policy carefully to understand your rights and obligations.

1. Print-on-demand orders

  • Nature of Products: Our print-on-demand providers produce items uniquely once ordered. Due to this bespoke approach, certain return reasons, such as a change of mind or ordering the wrong size or color, aren’t supported.
  • Damaged or Erroneous Products: In cases where you receive a damaged item or one with manufacturing errors, our print-on-demand providers typically offer replacements or refunds if reported within 30 days of delivery. Clear photographic evidence is required for such claims.
  • Refund Process: Refunds due to manufacturing errors or damages are initially issued to our account with the print-on-demand service. We then ensure the transfer to your original payment method.
  • Print Placement Tolerance: For Direct-to-Garment (DTG) products, a minor variance of up to 0.5″ in print placement is acceptable and not considered a defect.
  • Undeliverable Orders: For orders that cannot be delivered successfully, we provide the options for a replacement (with an added charge) or a partial refund.

2. Return period

All returns or exchanges must be initiated within 30 days from the date of purchase. After this period, we cannot offer a refund or exchange.

3. Eligibility for return

  • Condition: Items should be unused, in the same condition received, and in the original packaging. Proof of purchase is mandatory.
  • Exemptions: The following items cannot be returned:
    • Perishable goods (food, flowers, newspapers, or magazines)
    • Intimate or sanitary goods
    • Hazardous materials, flammable liquids, or gases.
    • Gift cards and downloadable software products
    • Specific health and personal care items

4. Partial refunds

Situations where only partial refunds are granted include:

  • Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
  • Books with evident wear
  • Items not in their original state, damaged, or with missing parts are not due to our error
  • Items returned after the 30-day period

5. Assistance

For queries or clarifications related to refunds and returns, please visit our contact page here.

Frequently asked questions (FAQ)

Grizzly Gravel is a cycling enthusiast website that provides a wealth of resources for gravel bike riders, adventure seekers, and aspiring cyclists. Here are some answers to the most common questions we get.

A gravel bike, also known as an adventure bike, is a type of bicycle designed to handle a variety of terrain, including paved roads, gravel paths, and light trails. It combines features from both road and mountain bikes, such as a lightweight frame, wider tires with more tread than road bikes, disc brakes for better stopping power, and a more upright and relaxed geometry for comfort on long rides. Gravel bikes are versatile and suitable for cyclists who want to explore different surfaces and enjoy a mix of on- and off-road riding.

When selecting a gravel bike, consider the following key features:

  • Frame material: Aluminum, steel, carbon fiber, or titanium, each with its own characteristics and price points.
  • Tire clearance: Look for a frame that can accommodate wider tires (typically 35-45mm) for better traction and comfort on varied surfaces.
  • Gearing: Gravel bikes often have a wide range of gears to handle different terrains and gradients. A 1x or 2x drivetrain with a wide-range cassette is common.
  • Brakes: Disc brakes, either mechanical or hydraulic, provide reliable stopping power in all weather conditions.
  • Mounts: Many gravel bikes have mounts for racks, fenders, and multiple water bottles, allowing you to carry gear for longer adventures.
  • Geometry: A longer wheelbase, slack head tube angle, and a taller head tube provide a more stable and comfortable ride on rough terrain.

Gravel cycling can be a safe and enjoyable way to explore new landscapes and challenge yourself on two wheels, as long as proper precautions are taken. While there are inherent risks involved in any form of cycling, these can be mitigated with the right approach. To stay safe while gravel cycling, it's essential to wear a properly fitted helmet, use lights and reflective clothing to increase visibility, familiarize yourself with the route and terrain, ride within your limits and skill level, carry a reliable means of communication, bring enough water, food, and essential tools, be aware of your surroundings, and follow the rules of the road or trail while being courteous to other users. By taking these precautions and riding responsibly, you can minimize the risks and fully enjoy the experience of gravel cycling.